Some time ago – after years of being in rooms with people in conflict, I generated a list of reminders I wish I could slip into the water to make it all easier and more productive for people. Here are tips #1, #2.
#1 Cultivate good communication skills. REALLY, communication is the key to resolving an active conflict. AND it is the very best way to prevent destructive conflict from developing. Everyone of us can improve our skills. And there’s no better time to get started than right now!
#2 Keep this formula in mind: Listen to understand – then, Speak to be understood. This is a meaning packed formula. It works on any level and is at the heart of Tip #1.